A helping paw

Cleanup Zen support

Email us and we’ll respond.

How do I put things away?

Hold and drag an item onto its home in the room. Clothes and towels go in the hamper, books in the book nook, cans, plastic bottles, cardboard and cartons in recycling, and toys in the toy chest. All colors of the same type share a destination. Ask your buddy for a hint.

Why does an item need a tap first?

In later levels, tap laundry to fold it or tap an open book to close it, then drag it to its home. Your buddy explains what the room needs.

Can I revisit a finished room?

Yes. Open the journey from the home screen and choose Visit your room. Drag your finishing touch to one of three natural spots while decorating. Your choice and its placement are saved. During decorating, hold the before-and-after control to see how much changed.

Why won’t a mess clean up?

In build 5 and later, use the brush for dried mud, the mop for water puddles and the vacuum for crumbs. Tap a mess for a hint, then choose its tool in the Toolbox. New messes appear only after their tool unlocks.

How do tools and buddies unlock?

Finish levels to earn XP and unlock the wide mop, mini vacuum, rooms and new buddies. Open the Toolbox or Buddies menu to choose an unlocked helper.

Music and saved progress

Music has Off, Low and Medium settings. Sound effects have a separate mute button. Progress and preferences save locally. If you remove the app, local progress may be lost.

Report a problem

Include your iPhone model, iOS version, level and what happened. TestFlight testers can also send feedback through TestFlight. Do not include passwords or other sensitive information.